Welcome to the Ryver Product Ideas forum! We pride ourselves on constantly improving Ryver based on customer feedback. Here, you can view and vote on the current list of feature ideas, or add your own idea if you don't see it.
For immediate support, go to https://support.ryver.com and click the Chat tab in the lower left. You can also request help from the Send Feedback link in the top drop-down menu in the application nav bar.
Use Case: I want to be able to link to a specific message so I can point someone in a private chat or a different forum to that message.
Possible solution: Extend the context menu (...) on a message with a "Share" button which can either:
a) give you a link to the message so you can paste it into another chat or forum
b) provide some dialog to choose a Ryver user with which to share the message
Slack has a feature where you can right click on the timestamp next to any message and paste that as a perma link into chat, when clicked the link autoscrolls the chat to that message.
The reply feature in Ryver should be able to serve this same purpose.
It could save a lot of time if when pasting formatted text (RTF) e.g. something copied from a website, a word document or similar you got the option to automatically convert it to the markdown syntax in use by Ryver. I have noted Ryver supports more formatting than what is documented like tables and those are a pain to create manually but even just supporting some basic markdown conversion could save time or help making pasted text more easily readable.
When you click reply on a message the author is included but I think also including time/date could be a good idea. It would make it easier to find the context both because you might more easily recall the conversation if you know when it happened and it will be easier to find if you want to scroll to it.
This is what we by default are setup to do when selecting reply on a chat:
This is what it should be, IMHO. Just used to Replies in Forums being Quote then response.
How do private teams communicate with each other? If Events has a question for IT, but no one from the IT dept is in the Event dept Ryver Team, their options are to DM one of us, email us, or walk over and talk to one of us. All fine options, but it'd be great if there was a way to include others in a conversation through Ryver.
If there's a discussion in a forum and there's a question that someone from the Membership dept could answer, the asker would either have to wait for someone from membership to see the question and reply, or @mention a person from membership in the chat and hope that person is available.
I propose groups which can be used in an @mention. It'd also be great for administrative controls.
In the first exampIe, I see an IT group that contains the members of the IT dept. Someone in Events could @IT and the members of the IT group would get a notification of the question. Ideally we could reply to the notification to post back to their chat with an answer, without having to be part of their private team or see what else they're discussing. This might also work in a Post - if the @IT group was mentioned in the Post, we could comment on that post in that team, without seeing anything else in the Team. That would help break down some silos.
In the second example, all the members of the @membership group would get a notification of the new forum message, where they could reply directly.
Another benefit to the groups would be from an administrative standpoint, if all members of a group could be added to a Team. This would help with my Events example, since there are usually several events happening and each event might have it's own Team.
Although most people in the world are used to the most recent message appearing below the last one (on the bottom), it could be more efficient to show the latest message above the last one. Would avoid a lot of scrolling down.
When I receive and click on a taskbar notification in Win10, it opens Ryver wherever I was last. If I click the message in the taskbar, it should go directly to the message I'm clicking on.
I had to look up how to create a new line in a Ryver message (Shift + Return). Every other chat application I've used (Skype, Lync, Slack, Facbook, Whatsapp) uses Ctrl + Return.
Would it be possible to change the key mappings to the more intuitive Ctrl + Return?
Customer support service by UserEcho