Welcome to the Ryver Product Ideas forum!
We pride ourselves on constantly improving Ryver based on customer feedback. Here, you can view and vote on the current list of feature ideas, or add your own idea if you don't see it.
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Go to https://support.ryver.com and click the Chat tab in the lower left. You can also request help from inside the Ryver application via the Send Feedback link in the top drop-down menu in the nav bar.
When trying to login from an Android device using the input box (for organizations) the text is automatically changed by what seems to be a running script. On the Andriod platform this causes my Tablet (an Asus Android Tranformer with an external keyboard) to act oddly.
It seemingly confuses the keyboard app and causes very strange behavior. Such as having to type each character twice or having the wrong keystroke show up on the screen. Creating a very tricky effort to login.
This problem is also less evident but persists on the Desktop when doing a login from chrome. It seems you guys/gals placed a script to auto-magically turn all character into minor letters. But this seems to cause problems on Tablets and Desktops. As the input box seems to constantly rewrite what is present in the box as you type each character.
This would be a great place to have a "Forums" button in the list, for admins at least. This way an admin can quickly see how many and to which forums the guest has been invited. Currently you must go to the each forum and see if the guests are in the roster.
Please consider adding the ability for Admins to be able to segregate or cluster forums by topics.
We use Ryver as a job management/ticket tool for different process stacks involved in a Tv Repair business.
We are trying it out (and it is a great help) and find that we have about 30+ Forums for all repair jobs (by name) but are unable to group together different forums into "stacks". We would like the ability to "group"/"stack" different people at different stages of a process pipeline together so we can know at a glance how many people are at which stage of the pipeline. From Diagnosis to Ordering parts to Repaired.
As there is a pipeline that gradually evolves for each separate Forum it becomes time consuming to keep tabs on which forum is at which stage of a process.
On Linux 32bits (Ubuntu and Lubuntu) it's impossible to start Ryver.
We got the following error :
./Ryver: 2: ./Ryver: Syntax error: "(" unexpected
I have try numerous commands like
sudo ./Ryver sudo sh Ryver sudo bash Ryver ... and without sudoBut same error
Similar to the old Yahoo Messenger "Buzz" feature it would be nice to have the option to grab another user's attention via a full scree alert or overlay that would require a dismissal. Noisy environments sometimes cause alerts to be missed or working on multiple systems at once.
Whenever I open an existing direct message in Ryver Windows app all of the text in the DM is selected. Preferably, this should instead open a direct message and direct the user's focus to the message entry field.
When i am in the middle of typing a new message, if someone sends me a message the cursor is removed and i am left typing a message that is not actually going into the input box. The software shouldn't take my focus away from typing just because a new message is received.
This is a two parter, firstly and primarily I think adding support for the open source chat protocol matrix .org this could help serve as a way of integrating Ryver with other chat systems when you need to communicate with someone who doesn't want to or can't use Ryver for some reason. Could probably work with most other chats and there are already support for many like Slack, Twitter, IRC etc.
For the second part, Ryver could support adding a channel that exists on two different accounts at the same time so if two companies need to cooperate and both use Ryver they can have a common channel instead of one of them inviting all the others as guests. By implementing Matrix support I think this could be achieved. Maybe an even better solution could be made with your own protocol alone but this would be an added benefit to supporting Matrix and should not need any additional work.
Currently, chat messages which are sent by the same user by with different "from" fields (extras.from objects in the body when sent via the API) are grouped by the UI and therefore appear as though sent from the same person. For example:
person1 Sat 4:00pm
this was sent "from" person1 by user1
this was sent "from" person2 by user1
user2 Sat 4:01pm
this was sent regularly by user2
this was sent "from" person3 by user2
user1 Sat 4:02pm
this was sent regularly by user1
I assume this also affects Zapier integrations as well, however I haven't tested it.
It would be useful if these messages weren't grouped, as it could cause confusion with whether messages are being sent by Zapier integrations, Hubot instances, other API usages or even by the user themselves.
Messages display with the most recent at the bottom near the chat entry field, however Posts and Files display with the most recent items at the top. This inconsistency in display order is disconcerting to some users. Allow users to choose the order in which their messages and content display.
It would be great if the actual page title (mainly in desktop) could have the active forum name or private team name or direct message user name in it. This would accomplish 2 things for us: First, the conversation could be found easier in the system tray and secondly, since we use TimeCamp, our billing app, it can track the active application and read that page title to determine what client should be billed for the time spent in that active chat session.
So if the account we use is called "xyz", our current page title is always "xyz" (in the desktop app) or "Ryver: xyz" (in web app). And if we were to click on the Open Forums named "Client X", the title doesn't change. If you could append the forum name so that it shows as "xyz - Client X" (desktop) and "Ryver: xyz - Client X" that would be awesome.
The /giphy command is cool and I can see how people would like it. I have to moderate several forums full of high school students though, and they'll spam the chat with /giphy's to the point that it's unusable. Being able to delete chats would be helpful for this as well.
As in Slack there is just one conversation group, namely Channel. Ryver has 'Open Forum' and 'Private Team'. Which does incline you for a team to start a 'private team'. But then again, it is better to have as much open communication as possible.
But anyway, why not integrate OpenForum and PrivateTeam into one group. As the only difference is whether the group is open or closed. It could be called 'Forum' for example.
When I type @person there is normally formatting that places it in a grey block. But if I type for example (@person) this fails (any time there is a charachter infront of @) but there seems to be a notification sent anyway.
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