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Ran into a frustrating scenario using the iOS mobile app. I was logged into my Ryver server and could chat. Then I mistakenly chose to go to the Admin Settings, where I was asked to enter my password. The problem is that I use random passwords and didn't know it, so I couldn't enter my password. But I also couldn't go back into the regular interface any more (there is no back/cancel option).
I tried killing the app in iOS by double pressing the home button and swiping the app up. I even rebooted my phone. But each time, Ryver dumped me right back to the admin password screen. I tried putting in wrong passwords a few times, hoping it would hit a threshold and dump me back into the normal app. Unfortunately, this doesn't happen. So I try killing the app and opening it up again, but this time I'm at the main Ryver login page. So I give up and figure I'll just look up m password when I get home.
Now I'm at home, I look up my password and try to login. That's when I'm notified about my account being locked out from too many bad login attempts. I reset my password to unlock my account, log back into Ryver on my phone and I'm put right back at the admin setting login screen again. Fortunately I have my password now and can enter it to get past this. But what a hassle and it also prevented me from using the app just because I accidentally chose Admin Settings.
All of this could have been avoided by simply allowing me to cancel my admin settings login attempt. So please add a cancel link/button to the admin setting login screen.
It's useful to have a forum that is read-only for most people (for chat and posts), such as an "Announcements" forum, especially when guests may be invited. This allows other users to be certain that the messages in the channel are authoritative.
We are approaching 95 active users. Individually managing a user through the app is slow and clunky. The app only loads a few users at a time and I'm often forced to scroll slowly while the app catches up and loads the next group of users. Sometimes that catch up can take over 10 seconds and then create a jump effect within the user administration.
It is EXTREMELY time consuming to deal with password resets for employees. Just looking for a simple way to update an existing users password. Do not need nor want to see the current one, only be able to update it to something new.
I'd like to be able to change an organization name, which is something you can do on Slack, but appears not to be possible on Ryver.
Maybe our situation is unusual, but we're likely to start a group with a working name. One of our first tasks will be to agree a new name. To do that we'd have to set up an organization for the initial discussion about a name, and only start other discussions after we've set up a new organization with the agreed new name.
Incidentally, I found it very difficult to find the option to change the organization display name. I stumbled across it, but I can't find it again.
Customer support service by UserEcho