Welcome to the Ryver Product Ideas forum! We pride ourselves on constantly improving Ryver based on customer feedback. Here, you can view and vote on the current list of feature ideas, or add your own idea if you don't see it.
For immediate support, go to https://support.ryver.com and click the Chat tab in the lower left. You can also request help from the Send Feedback link in the top drop-down menu in the application nav bar.
For my users, we've been having significant iissues with the mobile notifications in the Ryver app. We will be away from our desk for the weekend but still not get mobile alerts. I've heard from Android devices but I'm not sure about iOS because we don't have many.
Also, I have noticed that you have to actually have the app open and running in the background for it to work if it will send notifications at all.
I have in app and regular notifications enabled, but is there ssomething I'm doing wrong? Thank you.
Using tablet version the screen orientation is always in landscape. Can you please have an option to make it portrait as oppose to having landscape as it is really hard for our group to read tons of messages. Yeah landscape is ok but only when watch videos but not for reading which we normally use everyday and I think lot of users also do. Thanks
In the mobile client (android), whenever I hit the back button Ryver closes. It should stay open in the background, or at least give you the option to close it or not using a dialog box. This is very counter intuitive, since most apps do not behave this way. Users of mobile apps are used to use the back button as a "previous screen" button, not as a "close inmediately" button.
It would be greate if Ryver will try to use the notification process like FB Messenger or Viber which when you receive the notification and open the App, it is already connected even in slow connections. Currently if I receive a notification and open the app, it takes a while for the message to appear on my app because it is still connecting
Prior to the last update, when i got a notification from Ryver on my phone, i could click it and it would open the conversation window to that user. Now it doesn't. It opens Ryver and the conversation window to the last person i had open.
Customer support service by UserEcho