If it doesn't already exist, it would be nice to have a mechanism for quickly showing new Ryver users (web) how to use the system. I'm envisioning overlays that appear the first time a new user logs in to show them key features.
We have found in our group that many new users haven't discovered that the "Open Forums" link is clickable, as surprising as this sounds. As a result, their sidebar isn't populated with forums and they aren't even aware that discussions are taking place all around them.
It would be nice if overlays appeared when they first signed on (or perhaps every time they sign on until they enter a forum) encouraging them to click on the Open Forums list to enter the ones that appear interesting to them. Once they do this, perhaps another overlay could appear to point out how the forum is now in their sidebar and how it will change color when new content appears.
Customer support service by UserEcho