Currently, chat messages which are sent by the same user by with different "from" fields (extras.from objects in the body when sent via the API) are grouped by the UI and therefore appear as though sent from the same person. For example:
person1 Sat 4:00pm
this was sent "from" person1 by user1
this was sent "from" person2 by user1
user2 Sat 4:01pm
this was sent regularly by user2
this was sent "from" person3 by user2
user1 Sat 4:02pm
this was sent regularly by user1
I assume this also affects Zapier integrations as well, however I haven't tested it.
It would be useful if these messages weren't grouped, as it could cause confusion with whether messages are being sent by Zapier integrations, Hubot instances, other API usages or even by the user themselves.
Customer support service by UserEcho