Ran into a frustrating scenario using the iOS mobile app. I was logged into my Ryver server and could chat. Then I mistakenly chose to go to the Admin Settings, where I was asked to enter my password. The problem is that I use random passwords and didn't know it, so I couldn't enter my password. But I also couldn't go back into the regular interface any more (there is no back/cancel option).
I tried killing the app in iOS by double pressing the home button and swiping the app up. I even rebooted my phone. But each time, Ryver dumped me right back to the admin password screen. I tried putting in wrong passwords a few times, hoping it would hit a threshold and dump me back into the normal app. Unfortunately, this doesn't happen. So I try killing the app and opening it up again, but this time I'm at the main Ryver login page. So I give up and figure I'll just look up m password when I get home.
Now I'm at home, I look up my password and try to login. That's when I'm notified about my account being locked out from too many bad login attempts. I reset my password to unlock my account, log back into Ryver on my phone and I'm put right back at the admin setting login screen again. Fortunately I have my password now and can enter it to get past this. But what a hassle and it also prevented me from using the app just because I accidentally chose Admin Settings.
All of this could have been avoided by simply allowing me to cancel my admin settings login attempt. So please add a cancel link/button to the admin setting login screen.
Customer support service by UserEcho