Currently Ryver places you in the "away" status if you are not actively using Ryver. This means that I'm often at my computer working but my team thinks I'm "away" because I'm not actively clicking on the Ryver application.
If I'm active at my computer then my status should be Available. This is how all of our other communication apps work like Skype. Since using Ryver we have no way of accurately gauging who is actually available and who is not.
Customer support service by UserEcho