As an admin of a new organization, it's difficult to know if I'm using the functions as they're intended. My suggestion: Ryver should set up an organization to act as an online demo/walkthrough for admins that are new to the game. Ryver can have it set up with examples of forums, topics within forums, etc. This would let the admin users see first hand how Ryver intends its functions to be used.
Not saying that the tutorial videos and email help isn't great, but it's still difficult to see/understand what would be best for our own organization.
Customer support service by UserEcho