I spend several hours yesterday looking into using Slack or similar as a way to answer questions from clients and prospects. More team-customer than intra-team communication.
Ryver seemed to be the most intuitive of all I found which of course is key if I'm going to get clients to actually use a new system.
One big problem with Slack was that the member email addresses were visible to all other members. There's a thread (on Quora, maybe) where people started in 2013 asking Slack for the option to hide emails addresses from other members. There are a zillion requests for the feature. At first, Slack says they'll consider it but by last month, Slack was saying it's not on their upgrade path, it's not the market they're targeting. That's totally cool, they want to focus exclusively on intra-team communication, not on team communication with customers and prospects.
Eventually, after looking at several other products, I found Ryver which was a better option anyway for a customer and prospect communication (guests & more intuitive). I'm thinking that Ryver could be the natural step up from Facebook groups but, like Slack, that may not be a direction Ryver wants to go. It does, however, have the advantage of introducing people to Ryver and getting them familiar with the UI.
Anyway, that gives you the first impression of one newby.
I spend several hours yesterday looking into using Slack or similar as a way to answer questions from clients and prospects. More team-customer than intra-team communication.
Ryver seemed to be the most intuitive of all I found which of course is key if I'm going to get clients to actually use a new system.
One big problem with Slack was that the member email addresses were visible to all other members. There's a thread (on Quora, maybe) where people started in 2013 asking Slack for the option to hide emails addresses from other members. There are a zillion requests for the feature. At first, Slack says they'll consider it but by last month, Slack was saying it's not on their upgrade path, it's not the market they're targeting. That's totally cool, they want to focus exclusively on intra-team communication, not on team communication with customers and prospects.
Eventually, after looking at several other products, I found Ryver which was a better option anyway for a customer and prospect communication (guests & more intuitive). I'm thinking that Ryver could be the natural step up from Facebook groups but, like Slack, that may not be a direction Ryver wants to go. It does, however, have the advantage of introducing people to Ryver and getting them familiar with the UI.
Anyway, that gives you the first impression of one newby.