When you reply to an email notification the entire email is added to the message when it's added to Ryver. I think that this can be improved at least is could be added as a quote or even better just add a quote with the message that caused the notification.
It could also be changed so that you can decide yourself what should be included if the hidden id is added to the subject instead then I can decide what to include in the body (if I remove everything in the body now the message will not reach Ryver). Alternatively if it can't be placed in the subject use a visible id instead so I can easily remove everything except the id.
Customer support service by UserEcho