It would be great if the actual page title (mainly in desktop) could have the active forum name or private team name or direct message user name in it. This would accomplish 2 things for us: First, the conversation could be found easier in the system tray and secondly, since we use TimeCamp, our billing app, it can track the active application and read that page title to determine what client should be billed for the time spent in that active chat session.
So if the account we use is called "xyz", our current page title is always "xyz" (in the desktop app) or "Ryver: xyz" (in web app). And if we were to click on the Open Forums named "Client X", the title doesn't change. If you could append the forum name so that it shows as "xyz - Client X" (desktop) and "Ryver: xyz - Client X" that would be awesome.
Customer support service by UserEcho