Welcome to the Ryver Product Ideas forum!
We pride ourselves on constantly improving Ryver based on customer feedback. Here, you can view and vote on the current list of feature ideas, or add your own idea if you don't see it.
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Go to https://support.ryver.com and click the Chat tab in the lower left. You can also request help from inside the Ryver application via the Send Feedback link in the top drop-down menu in the nav bar.
Please for the love of all that is holy put in the feature that automatically places the cursor in the chat textbox when entering a new channel(forum, whatever.) If you switch between multiple direct messages all day long it is SUPER frustrating not having that. Slack does not have this problem. This is a tiny feature that would make ppl's lives better.
As RYVER wish to place existing communication platforms, the #1 features we believe is crucial and is missing from RYVER at the moment, is working offline.
From the features you've made and the way they were implemented, I'm guessing you are using an online emails platform such as Gmail. This might be the case for certain users, however, many of us are using platforms like Microsoft Outlook.
Although it is not as popular as it is in Outlook, but Gmail also allows offline work.
We all travel a lot and find ourselves occasionally in disconnected areas. It can be up in the air, or simply in a foreign country with no data plan or local internet connectivity for certain hours.
Normally it's for considerably short periods, never the less, still time you would like to dedicate to work.
Here is a list of items we can all do offline using existing platforms, but not using RYVER:
(listed by priority)
1. Reading emails and content you didn't get the chance to get to.
2. Reviewing and working on attachments sent to us.
3. Writing emails and sending them (they will be sent automatically once connection resumes)
4. Review and work on tasks
5. Managing emails/files/folders - move/copy/delete/archive
6. Writing emails and saving them to Drafts for later usage.
We found that certain personnel in the company, mostly higher management, sales, and field engineers which frequently complain about this, and are using it as a reason for why they can't switch from an email platform to working on RYVER and using it for crucial stuff.
I like the ability to promote chats into a post. However, there is no way to tell from the Chat page that a particular message has been promoted into a post. I have a few ideas for how this might be done, but none are completely satisfactory. I'll mention 2 of them here:
1. For promoted messages which are sequential, add a visual like what Twitter uses for threaded messages (they are connected with a gray vertical line). Then, at the end/bottom, include an ellipsis button or some other icon which links to the corresponding Post. Pros: visual clarity and intuitiveness (in my opinion). Cons: Not clear how this would work when non-sequential chat messages are promoted, or when a message is promoted into more than one chat.
2. Include an option in the ellipsis menu (or an icon on the mouseover menu with Reply and Create Post) for chat messages called "View posts based on this message" or something similar. Pros and cons are switched from my first suggestion. In particular, I would still like to see a visual indication that a chat message was promoted.
When replying a conversation, or thread, is created. It would be great to be able to access them, the thread outside the forum, so one can follow each of them in different positions within the UI, in different panes or sections.
I get lots of notifications, but it's not easy to see which project, person or forum actually had the comment made in. I have a list of notifications shown, but no easy way of telling in which "folder" it occurred unless I actually go to notification and click on that notification. It seems like it would be very easy to just bold the corresponding Project, person or forum that had the comment made in it. Also, you could "star" the Chat or Posts tab and figure out some way of indicating which Post had the update.
UserEcho has Slack integration. I tried to use it to integrate with Ryver. Apparently the message syntax sent by UserEcho slack integration is not supported by Ryver. I have created slack webhook in Ryver and feed it to UserEcho and it did not work.
This is strange for me as you are also using UserEcho as customer support portal. Please revert with your comments
Posts are a bit of an overkill; all I want is to be able to select a message that is interesting or useful, and then have a view of all the messages that were interesting or useful so a) that either they can easily be referenced or b) someone can catch up easily.
Perhaps giving the ability to upvote messages and then show a view of a forum where you can see all the messages that were highlighted this way, either in chronological order or by number of upvotes would be useful for others to catch up on what has been going on in the forum.
(Windows) When switching tabs, either manually or through Ctrl+K, the message entry field does not automatically receive focus. Especially for Ctrl+K, where I am trying to avoid the use of the mouse, I would expect that I can just go ahead and type a message once I switch to the new chat, but now I am forced to move my mouse and click on the text entry field. (Or I can press Tab a couple of times until I see the caret in there :-)
How about a general feature where, if you @ mention someone that is not in the current private team, Ryver will prompt you, saying that the person is not in your private group and offering to add that person?
So, instead of the @mention bringing up only people that are in your current private team and "No users found" for anything else, have it come up with a balloon notification over the user, saying they are not in the group and with a button that would let you add them.
Some applications allow for direct links on a desktop e.g the reference manager Zotero has links like zotero://select/items/44311204_433UA11P that go to a specific reference in the desktop software. This is incredibly handy and is supported in Slack but I noticed the link doesn't trigger anything in Ryver. Any chance they could be supported? They just need to be handed onto the base OS to deal with.
It is VERY important for me if you could implement the possibility to invite Members for a (definable) amount of time ... they would be Member for 1 month, 1 Year ,,, and after this limited amount of time, their Membership status could be downgraded to simple Guests ... Or they could be deleted (the admin could choose with a preference...)
Thank you !
Customer support service by UserEcho